Improve Your Outcomes By Changing Your Responses
31 March 2009 17 Comments
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Are you satisfied with you outcomes? If you are not you better grab Jack Canfield’s book The Success Principles: How to Get From Where You Are to Where You Want to Be |
 by apesara |
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For example::
This advice can sound too obvious, but how many times you witnessed people change their approaches? How many times you changed yours?… |
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. Canfield shares many simple yet practical methods for improving your personal performance.
Change Response To FailuresWhat’s the usual response to a failure? Regret, anger, emptiness. None of these help to succeed next time. Worse, it consumes your energy for nothing draining your personal power. Change response to a failure! Ask yourself questions.
Change Response To CustomersIn consulting your ultimate goal is making your customer happy. It is not about proving you are right. It is not uncommon customers treat you the way that is far from what you’d expect it to be. What can you do? Explain customer he is wrong? Prove you are right? Your goal is to keep the customer happy while keeping the profitability of the gig. Arguing and creating conflict situation is a surest path to lose the customer. Adopt a “hero” mindset. Tell the customer – “It was pleasure serving your”. Tell yourself – “I did the right thing”. Smile. Change Response To ManagersThe simplest yet effective change of mindset I have made was moving focus from “How can I excel?” to “What’s your biggest problem?”. The meaning is the same but the perception is… everything. It is easier for manager to spit out his challenges off top of his head vs. trying to deeply understand you so that he can pave your path to the excellence. You become low maintenance employee, the one who gets desired results with minimum investment. Managers appreciate it. Change Response To KidsYou are your kids leader. One of my favorite leadership lessons from John Wooden is “Call Yourself A Teacher“. Not a preacher. Stop preaching, start teaching, start leading. Lead by example. My Related Posts |
Good stuff.
I’m a fan of lead by example.
I also like the saying that it’s now what’s on your plate, but how you eat it. It’s your responses, not the events.
Another way to view life is to stop focusing so much on outcomes and instead remind yourself of presence. Learning to live in the ehre and now means switching focus away from the future to truly appreciate what is.
Hi alik,
Analyzing our failures and planing the way out of it really teaches us great lessons than getting to the success at first time. I haven’t read that book but glad to admit that I’m following that things you’ve mentioned and have got the results which were inspiring.
Thanks a lot for sharing great ideas.
Have a nice day!
It took me a while but I finally learned to change responses when things weren’t working for me.
I changed the way I responded to:
My spouse
Sons-in-laws
Parents
Daughters
Clients
Neighobors
Co-workers
just about everyone. Our power is in our response. When I was young I gave it away to often.
One thing to try is before responding that a few steps back from the person and then count to five. Especially if it is a heated discussion.
That is probably one of the hardest things for people to do. To admit their mistakes, they usually feel stupid, embarrassed of what others will think of them.
Sure it is not a great feeling but really at the end of the day, you only answer to yourself.
I know personally I been going on for years by listening to what others tell me instead of doing what I want.
Sure a combination of both is needed but being on one end of the spectrum may not be so good for you.
Unless it’s an extreme circumstance, I never understood why so many try to prove to the customer that they’re wrong. It’s a lose-lose situation. Even if you do convince them, they’re no likely to be a return customer. Nobody want to be wrong. The idea is to make them feel happy about their experience with you.
JD,
Yeah… the plate… I am fed up with mine but calmly chewing it. I dropped few bread crumbs though…. like I missed publishing another post this week
Liara,
. Cannot help it – I am outcomes kind of guy.
That is exactly what I have done – stoped focusing on my outcomes these days and took few days off from outcome’ish life. It definitely helped me to get back on track after refilling my emotional and physical reservoirs. Now I am ready to get back to trenches for more outcomes
Vikum,
Good to hear this one resonates w/you!
Tess,
Sounds like story of my life – LOL!
Mark Twain would be proud of you – “When angry – count to four. When very angry – swear”
tom,
. It works with kids, with customers, and with bosses (not always though, I warned you) – LOL!
I discovered that admitting mistakes is very powerful. Admitting mistake you become the owner of the situation which is cool and should give you more control over it. It also disarms the “opponent”
Gennaro,
“Experience” – bingo! Mind reviewing this one? Ignore “my reports” part. I am no longer a manager, back to trenches as an individual contributor not long ago
http://practicethis.com/2008/05/01/experience-is-the-most-valuable-product/
I am an outcome person too. I look at what I have produced. If is not the product I wanted then I better change my ways. If it not working then fix it.
This also works with others what do they produce, it is a good indicator of what the person is like.
We all want to be right. It is hard to be wrong. When things get tough I like to look for the rightnesses. Making the other person right makes more life.
Sheila
Hi Alik
Change our responses to things, we will change the world we live in. Great message!
Thank You,
Giovanna Garcia
Imperfect Action is better than No Action
Giovanna,
“Change the world or go home!”, eh?
Sheila,
100% with you
@alik levin
Read that link and agree. It’s true of most things we do. Even blogging. Try to give your readers and commenters a good experience.
Hi Alik,
Good points! The one really jumping out at me – is “lead by example”. People notice what we do – so if we should be living up to what our words are saying, also. Thanks!
Gennaro,
… For me it was life changing.
100% with you. And do not forget to give yourself best experience. Change your own response to yourself
Lance,
Good to hear you liked it.
Alik,
Excellent points.
With respect to your second point, I am reminded of the quotation by Dr. David Schwartz, author of “The Magic of Thinking Big” when he said that:
“Your goal is to make sales, not to convince the customer that he or she is wrong.”
Andrew,
Happy you liked it, thank you.
I am off to check out this book in our library – thanks for the pointer.
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