Creatures Of Logic And Creatures Of Emotion
|“What is it that inspires you to do your best work?” – this is the first line of the newsletter email I have just received from Dale Carnegie.
Doing my best I can is one of my quests. I kept reading the newsletter. I found simple but powerful recipe to inspire others.
by Steven Fernandez
Managers, Consultants, Parents! Consider adopting it. I tried it and it perfectly works. Here is the recipe:
- Don’t dictate — inspire
- Don’t direct — win people to your way of thinking
- Begin with praise and honest appreciation
- Build morale and earn loyalty
- Ask questions instead of giving direct orders
- Give the other person a fine reputation to live up to
Dear Manager! Care to make your reports to do their best work? Hell, of course you do. If so, read this carefully and practice this:
- Don’t dictate — inspire. If you dictate you kill the spirit of innovation.
- Don’t direct — win people to your way of thinking. If you direct you will never get folks to buy in, and that means you will have to direct more. If you make others buy in, your team would operate independently and you could go home much earlier…
- Begin with praise and honest appreciation. The only reason you still have your position is because of your reports. Respect!
- Build morale and earn loyalty. I know you go through tough times these days. You need loyal reports more than ever.
- Ask questions instead of giving direct orders. Are you a military man? No? Then stop giving orders. There are reasons why your orders might be disconnected from the “reality”. Ask questions.
- Give the other person a fine reputation to live up to. Is there a reason why you are not running the halls bragging what a great workers you have? Your reports are the best people you can get, brag about them. What stops you to do so? Try it, and you’ll get loyal and inspired reports doing their best work in return.
I hear here and there that consultants come into the customers’ and start shooting off the heap advices without understanding the customer’s pain. I am a big fan of best practices that are common and almost universally applicable. But. To win customers’ hearts consultant must show he understands the uniqueness of the customer, once there only then offer advices.
- Don’t dictate — inspire. Share with the customers your previous successful practices, inspire to adopt your way.
- Don’t direct — win people to your way of thinking. Offer the customer the choices and let him pick from the collection.
- Begin with praise and honest appreciation. All business are the same, but your customers’ is unique. Tat is why they still win the competition.
- Build morale and earn loyalty. Trust is the only single thing that will help you to grow. Never compromise it.
- Ask questions instead of giving direct orders. Usually it reveals the problem and the solution. In 99% of my gigs asking the right questions showed the customer can handle the situation himself. It was the matter of asking the right focused questions.
- Give the other person a fine reputation to live up to. Consultant, when the problem solved show it’s done by the customer, not by you (see the previous bullet).
It’s all about leadership. Managers lead their reports (I know there is a dispute about what’s the difference between Managers and Leaders though), Consultants lead their customers. It’s no different with Parenting – Parents lead their kids.
- Don’t dictate — inspire. Raise free will open minded kid.
- Don’t direct — win people to your way of thinking. Make your kid adopt you as a role model.
- Begin with praise and honest appreciation. This is what your kid will do to the others.
- Build morale and earn loyalty. When your kids will get into the troubles you will know it first hand. One of my friends died just because of being afraid to tell the truth to parents.
- Ask questions instead of giving direct orders. You can actually learn it from your kids.
- Give the other person a fine reputation to live up to. Raise high self esteem kids.
From the newsletter:
“When we are dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudices and motivated by pride and vanity.”- Dale Carnegie
Practice This – Get Results
- Read the post from the beginning.
My Related Posts
- John Wooden’s 12 Lessons In Leadership [For Kids]
- The Best Advice For Any Manager
- Consulting – What’s The Deal?
- 3 Things Customers Really Want