Practice This

The secret to exceptional profits lies in offering exceptional service. That’s what Leonardo Inghilleri and Micah Solomon state in their book Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.
The secret ingredients for the success are perfect product, caring delivery, timeliness, and en effective problem resolution.

 
If the First Law Of Usability – Don’t Make Me Think, as outlined in the book Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition by Steve Krug, so how do I design my pages for thoughtless (and streamlined) consumption? Krug advocates for visual hierarchy, conventions, breaking pages into areas, making clickables obvious, and minimizing noise.

While flipping through the book Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers one chapter caught my attention more than others. It was about Long Tail Business Model and how the principles outlined in the book applied to it.. It caught my attention since I thought it resonates with what consultants and bloggers do.  When I finished reading it I was convinced. Here is why.

  “I should be able to ‘get it’ – what it is and how to use it – without expending any effort thinking about it.”

If you are building products, offering services, or building web sites you better read a book  Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition by Steve Krug. Indeed the more we make people think the more hurdles we set for them on their way to buying and using what we have to offer. I strongly believe that usability is a key …

I was reviewing a book by Lew Sauder CONSULTING 101: 101 Tips for Success in Consulting. I liked how it was structured in scannable way – the list of consulting tips organized by categories  such as Getting In, Setting Expectations, Communication, Career Management and more. It was easy for me to skim through the tips and dig deeper when I hit golden gem. While all 101 tips resonate with me a lot the following ten seemed to me fundamental for success in consulting. My favorites are:

Tip #18: Keep Client Management …