Comments on: Emotional Intelligence Meets Influence Without Authority In Outlook 2007

By: LoneMers

LoneMers — Sun, 03 Aug 2008 00:28:48 +0000

Very nice!!

By: Jimmy May, Aspiring Geek

Jimmy May, Aspiring Geek — Mon, 30 Jun 2008 12:59:26 +0000

Alik, this is a very clever use of the signature tool–nicely done!

By: Mike King

Mike King — Thu, 26 Jun 2008 13:47:30 +0000

Thanks Alik. Yes, some jobs obviously require lot more email than others based on location and environment. I work in an office but manage a team remotely as well and even in that, email is my last resort. The phone is much better for those emotional messages!

By: alik levin

alik levin — Thu, 26 Jun 2008 05:45:21 +0000

Vered,
Delaying emails saved my butt few times… it also taught me to be more patient

Mike,
Great rules – i read it. Only few that I disagree w/you. But most of your stuff you describe in part 1 and part 2 resonates w/me too – thanks for sharing! As a field engineer it is hard for me to dedicate too much time in person (i am never in the office and i skip from customer to customer) so that emails became my main communication channel – that is why i invest in constant improvement of the channel.

By: Mike King

Mike King — Thu, 26 Jun 2008 03:13:19 +0000

Great article Alik and I like your suggestions and tips with signatures and delayed sends. I think that way TOO many emails are sent when they have some emotional impact and the phone should always be used in those situations. Face to face if possible is even better. You can get so much more communication from a person’s voice and body language.

Of course, if email must be used as a last resort, these techniques will often save you from sending something you really should not!

I have a bunch of additional rules of email to use from an old article if you click my comment link here!

Thanks for the article as well!

By: Vered

Vered — Wed, 25 Jun 2008 19:59:30 +0000

Delaying emails is a great tool. People often come across as confrontational in emails, even if they don’t mean to. Reviewing an email before hitting send is crucial.