Articles Archive for April 2008
Blogging, Influence Without Authority »
How to become an underdog blogger’s Superhero?
You subscribe to her blog, leave helpful comments, and give her link love – just like Hare Krishna does.
This post is a response to comments left on my 3 Easy Steps To Become A Superhero.
@ Jason Rakowski
I am using Copyblogger template by Chris Pearson. It was long road to this one. Check on JD’s comprehensive research on templates – How To Choose an Effective Blog Template or Theme. Jason, I liked a lot your blog’s focus on customer service.
@ Vered – MomGrind
Vered, first …
Influence Without Authority »
Would not you like to be a superhero? I do.
Superhero by Wikipedia:
A superhero (also known as a super hero) is a fictional character “of unprecedented physical prowess dedicated to acts of derring-do in the public interest.”
How do I become a Superhero?
I am not fictional – I am very real.
I do not posses unprecedented physical powers.
… dedicated to acts of derring-do in the public interest. A-ha!
Here is my take – I turn all my customers into Raving Fans by serving them and exceeding their expectations.
In their book “Raving Fans: A Revolutionary …
Career »
How often do you hear complaints about how life is unfair? How often do you hear excuses for work is not being done? Does not it sound like “quack, quack, quack”?
In their book “Raving Fans: A Revolutionary Approach To Customer Service” Ken Blanchard and Sheldon Bowles mention a quote from Wayne W. Dyer who wrote another book, “You’ll See It When You Believe It: The Way to Your Personal Transformation“:
“If you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself… Stop complaining! Differentiate yourself …
Influence Without Authority, Leadership, Motivation »
Mastered Emotional Intelligence Core Skills? Are you able to manage your own emotional energy?
Now you can use EI to lead and empower others by utilizing EI higher order skills
by s-t-r-a-n-g-e
Daniel A. Feldman offers higher order EI skills in his book Emotionally Intelligent Leadership: Inspiring Others to Achieve Results
The Higher Order Skills
Taking responsibilities
Acting independently and with accountability
Owning a problem as well as a resolution
Generating choices
Be open to varied possibilities in anything
Discover available choices and help other recognize it
Embracing a Vision
Committing to a particular view of the future
Need to have …
Uncategorized »
Stephen Covey wants you! He seeks to build the network of like-minded highly effective people.
Following JD’s coverage on Stephen Covey Speaks at Microsoft I discovered that Stephen Covey is building his social network of most highly effective people
If you sing up (free of charge) you get the chance to be coached by Stephen Covey in very systematic way:
Stephen Covey Is Blogging
I also enjoy the blog.
My favorites so far are (guess why?):
The High Cost of Low Trust
3 Most Precious Things In The World Are Free
Grow Quality – Not Quantity
Become the …
Lessons learned and success stories from the trenches. I share what works and what does not so you could either repeat success or avoid failure. Read about me