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Articles Archive for April 2008

Blogging, Influence Without Authority »

[25 Apr 2008 | 10 Comments | ]

How to become an underdog blogger’s Superhero?
You subscribe to her blog, leave helpful comments, and give her link love – just like Hare Krishna does.
This post is a response to comments left on my 3 Easy Steps To Become A Superhero.

@ Jason Rakowski

I am using Copyblogger template by Chris Pearson. It was long road to this one. Check on JD’s comprehensive research on templates – How To Choose an Effective Blog Template or Theme. Jason, I liked a lot your blog’s focus on customer service.
@ Vered – MomGrind

Vered, first …

Influence Without Authority »

[24 Apr 2008 | 14 Comments | ]

Would not you like to be a superhero? I do.
Superhero by Wikipedia:
A superhero (also known as a super hero) is a fictional character “of unprecedented physical prowess dedicated to acts of derring-do in the public interest.”
How do I become a Superhero?

I am not fictional – I am very real.
I do not posses unprecedented physical powers.
… dedicated to acts of derring-do in the public interest. A-ha!

Here is my take – I turn all my customers into Raving Fans by serving them and exceeding their expectations.
In their book “Raving Fans: A Revolutionary …

Career »

[18 Apr 2008 | 8 Comments | ]

How often do you hear complaints about how life is unfair? How often do you hear excuses for work is not being done? Does not it sound like “quack, quack, quack”?
In their book “Raving Fans: A Revolutionary Approach To Customer Service” Ken Blanchard and Sheldon Bowles mention a quote from Wayne W. Dyer  who wrote another book, “You’ll See It When You Believe It: The Way to Your Personal Transformation“:
“If you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself… Stop complaining! Differentiate yourself …

Influence Without Authority, Leadership, Motivation »

[14 Apr 2008 | 11 Comments | ]

Mastered Emotional Intelligence Core Skills? Are you able to manage your own emotional energy?
Now you can use EI to lead and empower others by utilizing EI higher order skills

by s-t-r-a-n-g-e
Daniel A. Feldman offers higher order EI skills in his book Emotionally Intelligent Leadership: Inspiring Others to Achieve Results  
The Higher Order Skills

Taking responsibilities

Acting independently and with accountability
Owning a problem as well as a resolution

Generating choices

Be open to varied possibilities in anything
Discover available choices and help other recognize it

Embracing a Vision

Committing to a particular view of the future
Need to have …

Uncategorized »

[10 Apr 2008 | 8 Comments | ]

Stephen Covey wants you! He seeks to build the network of like-minded highly effective people.
Following JD’s coverage on Stephen Covey Speaks at Microsoft I discovered that Stephen Covey is building his social network of most highly effective people

If you sing up (free of charge) you get the chance to be coached by Stephen Covey in very systematic way:

Stephen Covey Is Blogging
I also enjoy the blog.
My favorites so far are (guess why?):

The High Cost of Low Trust 

3 Most Precious Things In The World Are Free
Grow Quality – Not Quantity

Become the …